Important Notice:
Mental Health Code is not a mental health treatment center. The tools, strategies, and resources we provide are for educational purposes and are not a substitute for professional mental health treatment.
If you or someone you know is in crisis, please reach out for immediate help by contacting the 988 Suicide & Crisis Lifeline. Trained counselors are available 24/7 to provide free and confidential support.
Your well-being matters. Take the step to connect with the support you need.
Refund Policy:
At Mental Health Code, we are committed to providing a seamless experience while maintaining fairness for all participants. Please review the following policy carefully.
Refund Policy
No Refunds: We do not offer refunds for canceled sessions. However, we strive to accommodate your needs through our rescheduling policy (detailed below).
Reschedule Policy
Rescheduling Opportunities: If you need to cancel your session, you may reschedule for the next available session of equal or lesser value.
72-Hour Notice Required: Rescheduling is available only for cancellations made at least 72 hours before your scheduled session.
Requests to reschedule can be made via [online booking system/contact method].
Cancellation Policy
72-Hour Cancellation Requirement: Cancellations must be made at least 72 hours in advance to qualify for rescheduling.
Late Cancellations or No-Shows: Cancellations made within 72 hours of the scheduled session, or missed sessions without notice, are not eligible for rescheduling.
Exceptions
We understand that emergencies happen. If unforeseen circumstances prevent you from attending, please contact us at [contact email/phone number]. Exceptions may be made at our discretion on a case-by-case basis.
Contact Us
If you have any questions about this policy or need assistance, feel free to reach out to us here.
